Step Four

Step Four

A specific exercise was undertaken through counselling and training to ignore the criticism of the interventions, because the members of the ELC were to anchor the cause of the interventions. A “Field Force Analysis” was carried out with the help of the members themselves through questionnaires and interviews.

This exercise revealed the strength of the resistance and assisted in formulating a strategy to overcome the same. It was discovered that there were only two such supervisors who had spent a number of years with the business, had direct access to the promoters and were also advanced in age, who really were opposed to the idea whilst the others were on the fence.

There was a concerted effort to discuss the issues along with the other problems which were mostly system and attitude related with the ALC members, so that proper ‘go ahead’ signals were accorded to evolve those systems and attitudes.

  • A three day outbound MDP was planned to encourage teamwork, self discipline, time management and the importance of methods.
  • A time bound plan was laid out for the ELC members to evolve the methods of work in different functions and codify them.
  • Training sessions to be conducted with the team members by the ELC members were planned. It was ensured that the facilitators for the sessions were across the functions.
  • Intermittent and regular audit and brainstorming sessions were planned with the ELC members to watch the progress.
  • The Directors specifically decided on their own not to encourage direct access of the junior staff unless absolutely necessitated by circumstances.