Step One

Step One

After having conducted an informal survey of the organisation, discussions were held with the Heads of each Division to conduct a formal diagnostic study. The results of the studies showed that

  1. The organisation was remotely controlled and the broader perspective was still to flow into the Indian operations.
  2. The people were not exposed to the larger business framework and organisational goals.
  3. There was more of an attitude of compliance towards the work methods and the attitude of delivering with a sense of involvement (in terms of understanding the processes and their purposes) was found to be missing.
  4. There was a lack of team spirit and some were even out to prove individual excellence and achievement without realising that they were doing so at the cost of organisational achievements.
  5. The HR department was not organised formally.