Increased Quality Consciousness

Increased Quality Consciousness

Quality strategies are typically full of procedures, forms, standard design details, and checklists. Particular quality management procedures, for example, a design peer review, a mock-up and test of a structural connection, the common checklist, quality performance evaluation, and the budget to do any of them are examples of controls.

If values, however, are not firmly held, goals will be confused, inconsistent, and ill defined. Then, controls on those goals would be pointed in the wrong direction, or whatever information they offer will go unheeded. Any strategy for quality is destined to fail utterly, unless controls give the opportunity and the time to act.

The music in the quality paradigm are all single notes until they are written in a chord. The place of consciousness is to order the notes, record them, and sing the chord. Smug satisfaction with our own race reports is unwarranted self-congratulation. By listening to them, we lose the freedom to act creatively, decisively, and effectively.

We surrender to entropy in our information system by disabling our consciousness. We stun exactly the faculty needed for agility and proficiency. We are overtaken, outmanoeuvred, and the prize is lost. Therefore the consciousness is generated by becoming prepared and open to receiving critical and constructive feedback.